SHIPPING POLICY

  • Furniture, lighting which Heavy or Fragile items delivery charge guide

    • HK Island: HKD 300​

    • Kowloon: HKD 350

    • New Territories: HKD 350

    • Discovery Bay: HKD 500

    • extra charge for staircases: HKD 80 per floor, up to 5 floors. 

RETURN & EXCHANGE POLICY

  • In order to make use of your right to exchange, the product must be in original packaging and sellable condition. If the product is personal hygiene-related items or unable to distinguish the items whether or not to use, we are unable to exchange.

    • ​Items can only be exchanged once within 7 days of goods receipt.

    • Items returned must be in original packing and sellable condition.

    •  The following items are non-exchangeable: ​​​

      • ​Sale items, Promotion items 

      • Personal hygiene-related items, such as towels, bathrobe, kitchenware, Intimate apparel, and jewellery etc. 

      • Unable to distinguish the items whether or not to use, such as Home fragrances items, etc. Altered, assembled, and defective item due to improper use

  • ​​Claims must be made within 7 days from the date of delivery by emailing slaes@laboutiqueliving.com and must include the following information:

    • Name, order no. reason for return, supporting photographic evidence

    • If items arrive damaged we reserve the right to repair or replace the item.

    • All claims will be handled within 7 days upon acknowledgment of your request.

    • Displayed items, discounted items, promotional items, or items damaged by normal wear and tear cannot be returned, exchanged.

  • All shipment costs involved in the exchange process will be borne by the customer. If the exchange is related to quality issues, such charges will be waived.

  • We will pay the costs of return (or our collection) of the Products only if:

    • the Products are faulty due to no fault on your part, or

    • the Products are incorrectly shipped due to an error on our part.

  • Return packages remain the responsibility of the customer until it is received by us.

  • Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

  • Upon dispute, La Boutique living reserves the right to make the final decision on all return cases.

REFUND & CANCELLATION POLICY

Refund Condition

  • Unfortunately, we can not provide any refund.


Cancellation

  • We do not allow the cancellation of an order after the order has been submitted. 

Furniture - Care & Maintenance
 

Generally, our imported furniture use eco-friendly water-based paint to maintain the tactile structure of the wood. The water-based paint is definitely less chemical (low Odor, VOC (Volatile Organic Compound, etc) than the oil-based paint. and it lasts longer than oil-painted which color will be turned to yellowish.

When using colored water-based, you can have a natural feeling and still be able to sense the structure of the wood through the finish. The water-based painting will provide you with the most classic and natural sense of the material.

Please Note That

✖ You must NEVER use abrasive detergents, wire wool, or polish, but only the gentlest and mildest clothes available.

✖ Since water-based painting, AVOID wet towels to clean, but recommend using the dry towel to wipe frequently.

✖ Water-based painted wooden surfaces can endure neither humidity nor alcohol. Always wipe off any spilled liquids immediately

✖ In terms of Water-based painted countertops, you should NEVER leave vases or similar items in the same place for longer periods of time, as this may result in stains and discoloration. Recommend using the mat under the items for protecting the tops of the furniture.

FAQ

Q: Why is a bit different for the same item?

A: Since all of our furniture are handmade by the craft man. There will have small different with finishing work for every item. Each one of piece is unique.

 

Q: There is crack on the surface.

A: we are using the solid wood, the solid wooden furniture expands and contracts with changes in the surrounding humidity and to a lesser degree the temperature. And could have a small crack on the surface but it doesn’t affect to the quality of the furniture.

 

Q: Why there is dirt, scratches, and small paint crack on the surface?

A: Our furniture is inspired on 18th century France. The craft man represents this classic feeling with the classic vintage finishing on the surface. It will make the furniture more classic and timeless.