SHIPPING POLICY

  • We will send your order by courier.

- After your order is dispatched from our warehouse, our customer service the representative will send
   you an email with a link so that you can track your order.

  • We only deliver to Hong Kong with Free delivery fee.

RETURN & EXCHANGE POLICY
  • We can not accept returns unless products are faulty and damaged beyond repair.

  • Claims must be made within 7 days from the date of delivery by emailing slaes@maison-paris.hk and must include the following information:

- Name, order no. reason for return, supporting photographic evidence

- If items arrive damaged we reserve the right to repair or replace the item.

- All claims will be handled within 28 days upon acknowledgment of your request.

- Displayed items, discounted items, promotional items or items damaged by normal wear and tear cannot be returned, exchanged.

  • Customers are responsible for all the fees involved in returning items.

  • We will pay the costs of return (or our collection) of the Products only if:

- the Products are faulty due to no fault on your part; or

- the Products are incorrectly shipped due to an error on our part.

  • Return packages remain the responsibility of the customer until it is received by us.

  • Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

  • Upon dispute, Maison de Paris HK reserves the right to make the final decision on all return cases.

REFUND & CANCELLATION POLICY

Refund Condition

  • Unfortunately, we can not provide any refund.


Cancellation

  • We do not allow the cancellation of an order after the order has been submitted. 

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