SHIPPING POLICY
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Furniture, lighting which Heavy or Fragile items delivery charge guide
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HK Island: HKD 300
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Kowloon: HKD 350
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New Territories: HKD 350
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Discovery Bay: HKD 500
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extra charge for staircases: HKD 80 per floor, up to 5 floors.
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RETURN & EXCHANGE POLICY
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We can not accept returns unless products are faulty and damaged beyond repair.
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Claims must be made within 7 days from the date of delivery by emailing and must include the following information:
- Name, order no. reason for return, supporting photographic evidence
- If items arrive damaged we reserve the right to repair or replace the item.
- All claims will be handled within 28 days upon acknowledgment of your request.
- Displayed items, discounted items, promotional items or items damaged by normal wear and tear cannot be returned, exchanged.
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Customers are responsible for all the fees involved in returning items.
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We will pay the costs of return (or our collection) of the Products only if:
- the Products are faulty due to no fault on your part; or
- the Products are incorrectly shipped due to an error on our part.
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Return packages remain the responsibility of the customer until it is received by us.
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Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
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Upon dispute, Maison de Paris HK reserves the right to make the final decision on all return cases.
REFUND & CANCELLATION POLICY
Refund Condition
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Unfortunately, we can not provide any refund.
Cancellation
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We do not allow the cancellation of an order after the order has been submitted.