SHIPPING POLICY

  • Furniture, lighting which Heavy or Fragile items delivery charge guide

    • HK Island: HKD 300​

    • Kowloon: HKD 350

    • New Territories: HKD 350

    • Discovery Bay: HKD 500

    • extra charge for staircases: HKD 80 per floor, up to 5 floors. 

RETURN & EXCHANGE POLICY

  • We can not accept returns unless products are faulty and damaged beyond repair.

  • Claims must be made within 7 days from the date of delivery by emailing slaes@maison-paris.hk and must include the following information:

- Name, order no. reason for return, supporting photographic evidence

- If items arrive damaged we reserve the right to repair or replace the item.

- All claims will be handled within 28 days upon acknowledgment of your request.

- Displayed items, discounted items, promotional items or items damaged by normal wear and tear cannot be returned, exchanged.

  • Customers are responsible for all the fees involved in returning items.

  • We will pay the costs of return (or our collection) of the Products only if:

- the Products are faulty due to no fault on your part; or

- the Products are incorrectly shipped due to an error on our part.

  • Return packages remain the responsibility of the customer until it is received by us.

  • Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

  • Upon dispute, Maison de Paris HK reserves the right to make the final decision on all return cases.

REFUND & CANCELLATION POLICY

Refund Condition

  • Unfortunately, we can not provide any refund.


Cancellation

  • We do not allow the cancellation of an order after the order has been submitted.