We will send your order by courier.
- After your order is dispatched from our warehouse, our customer service the representative will send
you an email with a link so that you can track your order.
We only deliver to Hong Kong with Free delivery fee.
RETURN & EXCHANGE POLICY
We can not accept returns unless products are faulty and damaged beyond repair.
Claims must be made within 7 days from the date of delivery by emailing and must include the following information:
- Name, order no. reason for return, supporting photographic evidence
- If items arrive damaged we reserve the right to repair or replace the item.
- All claims will be handled within 28 days upon acknowledgment of your request.
- Displayed items, discounted items, promotional items or items damaged by normal wear and tear cannot be returned, exchanged.
Customers are responsible for all the fees involved in returning items.
We will pay the costs of return (or our collection) of the Products only if:
- the Products are faulty due to no fault on your part; or
- the Products are incorrectly shipped due to an error on our part.
Return packages remain the responsibility of the customer until it is received by us.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
Upon dispute, Maison de Paris HK reserves the right to make the final decision on all return cases.
REFUND & CANCELLATION POLICY
Unfortunately, we can not provide any refund.
We do not allow the cancellation of an order after the order has been submitted.